Privacy Policy

Effective Date: April 2026

1. Introduction

This Privacy Policy explains how Raven Spirits Group Limited (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website, purchase our products, or contact us.

We are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

Raven Spirits Group Limited is the data controller responsible for your personal data.

This policy also applies, where relevant, to activities carried out in connection with Lost Loch Spirits Limited, a company within the Raven Spirits Group.

3. What Data We Collect

We may collect and process the following types of personal data:

  • Identity and contact data: name, email address, telephone number
  • Order data: billing and delivery address, purchase details
  • Payment data: processed securely via third-party providers (we do not store full payment card details)
  • Communication data: enquiries, correspondence, and customer service interactions
  • Technical data: IP address, browser type, device information, and usage data collected via cookies and similar technologies

4. How We Use Your Data

We use your personal data to:

  • process and fulfil orders
  • respond to enquiries and provide customer support
  • manage our relationship with you
  • improve our website, products, and services
  • comply with legal and regulatory obligations

Where you have provided consent, we may also send you marketing communications. You may opt out at any time.

5. Lawful Basis for Processing

We process personal data on the following lawful bases:

  • Contract – where processing is necessary to fulfil an order or provide services
  • Legitimate interests – to operate and improve our business
  • Legal obligation – to comply with applicable laws and regulations
  • Consent – for marketing communications where required

6. Sharing Your Data

We share personal data only where necessary, including with:

  • Shopify, our e-commerce platform provider
  • Payment processors, to securely process transactions
  • Delivery and logistics providers, to fulfil orders
  • Professional advisers, including legal and accounting services

We do not sell personal data to third parties.

7. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent measures.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, and regulatory requirements.

9. Your Rights

Under UK data protection law, you have the right to:

  • request access to your personal data
  • request correction of inaccurate or incomplete data
  • request deletion of your data
  • object to or restrict processing
  • request transfer of your data (data portability)
  • withdraw consent at any time, where processing is based on consent

To exercise your rights, please contact us using the details below.

10. Cookies

We use cookies and similar technologies to improve your experience and understand how our website is used.

Further details are set out in our Cookie Policy.

11. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Raven Spirits Group Limited
Lost Loch Distillery
Deeside Activity Park
Dess
Aboyne
Aberdeenshire
AB34 5BD

Email: privacy@ravenspiritsgroup.com

 

Privacy Policy, April 2026 V1.1